kg995 Privacy Policy

kg995 collects personal information when you register an account, use our platform services, make financial transactions, contact our support team, or interact with our promotional content. The categories of information we may collect are set out below.

Where you provide information about a third party (for example, referring a friend), you confirm that you have obtained that person's consent to share their details with kg995 for the stated purpose.

kg995 processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which kg995 uses personal data are as follows.

Account administration: We use your identity and contact data to create and manage your kg995 player account, verify your age and identity, and maintain accurate account records throughout the lifetime of your relationship with the platform.

Service delivery: Your usage and financial data enables us to process bets, settle winnings, handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers, and provide access to our full catalogue of cricket betting markets, casino games, slots, and live dealer titles.

Legal and regulatory compliance: kg995 is obligated to maintain records of player transactions, identity documents, and account activity for anti-money-laundering (AML), Know Your Customer (KYC), and responsible gaming compliance purposes. Some of this data must be retained for defined statutory periods regardless of whether your account remains active.

Responsible gaming monitoring: Usage data and betting patterns are analysed to identify players who may be showing signs of problematic gambling behaviour. This analysis is conducted in good faith for player welfare purposes. Where a concern is identified, kg995 may proactively contact the player or apply temporary account restrictions in line with our Responsible Gaming policy.

Marketing communications: With your explicit consent, kg995 may send you promotional emails or platform notifications about bonuses, BPL and IPL betting promotions, new game launches, and seasonal offers relevant to the Bangladesh market. You may withdraw this consent at any time by updating your notification preferences or contacting support.

Platform security and fraud prevention: Technical and usage data is processed continuously to detect unauthorised account access, fraudulent payment activity, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions. This processing is conducted on the basis of our legitimate interest in maintaining a safe and fair platform for all players.

kg995 does not sell your personal data. We share personal information with third parties only in the limited circumstances described below, and only to the extent strictly necessary for each stated purpose.

• Payment processors: To process your deposits and withdrawals, we share the minimum necessary financial and identity data with our payment partners, including bKash, Nagad, Rocket, Upay, and partnered Bangladeshi banks such as BRAC Bank, City Bank, Dutch-Bangla Bank, Islami Bank, and Sonali Bank. These partners process your data under their own privacy policies and are bound by applicable Bangladeshi financial regulations.
• Game providers: Third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive technical session data (such as a session token and bet value) required to deliver the game. These providers do not receive your full identity profile and are contractually prohibited from using session data for their own marketing purposes.
• KYC and identity verification services: Where we use a third-party identity verification platform to assist with document checks, that provider will receive a copy of the documents you submit. Such providers operate under strict data processing agreements with kg995 and may not use your data beyond the verification function.
• Legal and regulatory authorities: kg995 may be required by law, court order, or regulatory instruction to disclose player data to competent authorities. In such cases, we will disclose only what is legally required and will notify you where we are permitted to do so.
• Professional advisors: Lawyers, auditors, and accountants engaged by kg995 may access limited personal data in the course of providing professional services, subject to strict confidentiality obligations.

kg995 uses cookies and similar technologies (such as local storage and session tokens) to keep the platform functioning correctly, maintain the security of your session, and gather anonymised analytics about how players use the site. We do not use invasive advertising tracking cookies.

Strictly necessary cookies cannot be disabled as they are essential for the platform to operate. Functional and analytics cookies may be managed through your browser settings. Please note that disabling functional cookies may affect your platform experience — for example, your game lobby preferences may not be saved between sessions.

kg995 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulation. The following retention periods apply as a general guide.

• Active account data: Retained for the full duration of your account relationship with kg995, plus a minimum of five (5) years following account closure to meet anti-money-laundering record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Transaction records: All deposit and withdrawal records are retained for a minimum of five (5) years to satisfy financial compliance requirements.
• Support communications: Live chat transcripts and email correspondence related to complaints or formal disputes are retained for three (3) years from the date of resolution.
• Marketing consent records: Records of your marketing consent (or withdrawal of consent) are retained for the duration of your account plus three (3) years to demonstrate compliance.
• Analytics data: Anonymised and aggregated analytics data may be retained indefinitely as it cannot be used to identify any individual player.

When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised. Where deletion is not technically immediately practicable (for example, data held in encrypted backup archives), we ensure that the data is protected and isolated until it can be permanently destroyed.

As a kg995 player, you hold a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights listed below, please contact our support team at [email protected] with the subject line "Data Rights Request".

kg995 will respond to all data rights requests within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days and will notify you accordingly. We do not charge a fee for exercising these rights except where a request is manifestly unfounded or excessive, in which case we may apply a reasonable administrative fee.

kg995 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following key controls.

• Transport Layer Security (TLS): All data transmitted between your device and kg995 servers is encrypted using current TLS protocols. The padlock icon visible in your browser confirms that your connection is secure at all times.
• Encrypted data storage: Personal data held at rest in our databases is encrypted using industry-standard algorithms. Encryption keys are managed separately from the data they protect.
• Access controls: Access to personal data within kg995 is granted on a strict need-to-know basis. Staff members can access only the data categories required for their specific role. All internal access is logged and subject to regular audit.
• Intrusion detection: Our platform is monitored continuously for suspicious activity. Automated systems flag anomalies such as unusual login patterns, mass data access attempts, and abnormal transaction behaviour for immediate human review.
• Secure KYC document handling: Identity documents submitted for KYC verification are stored in a dedicated, access-restricted environment with additional encryption. Access is limited to the compliance team only.
• Incident response: In the event of a confirmed data security incident affecting your personal data, kg995 will notify affected players and take immediate remediation steps. Notifications will be issued by email to the address registered on your account.

While kg995 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your kg995 account, do not share your login credentials with anyone, and contact support immediately if you suspect unauthorised access.

kg995 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes, we will provide advance notice to registered players via the email address associated with their account or via a prominent notice on the platform.

The "Effective Date" displayed at the top of this document indicates the date on which the current version came into force. We encourage you to review this Privacy Policy periodically so that you remain informed about how kg995 handles your personal data.

Your continued use of the kg995 platform following notification of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any change, you are entitled to close your account before the revised policy takes effect by contacting our support team.

Contact for privacy matters: All privacy-related queries, data rights requests, and concerns should be directed to our support team. You can reach us at [email protected] or via the live chat feature available on the platform 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).